Privacy Policy

StilBiz ("we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights in relation to it.

This policy applies to all users of the StilBiz platform, including salon owners, staff members, and clients who book appointments through a StilBiz-powered business.

We collect information you provide directly to us, and information generated as you use our services:

• Account information: name, email address, phone number, and password.
• Business information: business name, address, type, and operating hours.
• Booking data: appointment dates, services booked, staff members assigned.
• Payment information: processed securely via third-party providers. We do not store full card numbers.
• Communication data: messages sent through our platform, support tickets, and emails.
• Usage data: pages visited, features used, device type, browser, and IP address.

We use the data we collect for the following purposes:

• To provide, operate, and improve the StilBiz platform.
• To process appointments, payments, and send booking confirmations.
• To send transactional emails and optional marketing communications (with your consent).
• To detect, investigate, and prevent fraud or abuse.
• To comply with legal obligations.
• To respond to support requests and inquiries.

We do not sell your personal data to third parties.

If you are located in the European Economic Area (EEA), we process your personal data on the following legal bases:

• Contract performance — to provide the services you signed up for.
• Legitimate interests — to improve our platform, prevent fraud, and ensure security.
• Legal obligation — to comply with applicable laws.
• Consent — for marketing communications, which you may withdraw at any time.

We may share your data with trusted third-party service providers who assist us in operating our platform, subject to strict data processing agreements:

• Payment processors (e.g., Stripe) to handle transactions securely.
• Cloud infrastructure providers (e.g., AWS, Google Cloud) to host our services.
• Analytics providers to understand how our platform is used.
• Email service providers to send transactional and marketing emails.

We may also disclose your data when required by law or to protect the rights, property, or safety of StilBiz or others.

We retain your data for as long as your account is active or as needed to provide you services. If you close your account, we will delete or anonymize your personal data within 90 days, except where we are required by law to retain it longer.

Appointment and transaction records may be retained for up to 7 years for accounting and legal compliance purposes.

Depending on your location, you may have the following rights regarding your personal data:

• Access — request a copy of the data we hold about you.
• Correction — request we correct inaccurate or incomplete data.
• Deletion — request we delete your personal data ('right to be forgotten').
• Portability — receive your data in a structured, machine-readable format.
• Objection — object to certain types of processing, including direct marketing.
• Restriction — request we restrict processing of your data in certain circumstances.

To exercise any of these rights, contact us at legal@stilbiz.com. We will respond within 30 days.

We use cookies and similar tracking technologies to provide and improve our services. For detailed information about how we use cookies, please see our Cookie Policy.

We implement industry-standard security measures including encryption in transit (TLS), encryption at rest, access controls, and regular security audits to protect your data from unauthorized access, disclosure, or loss.

No system is completely secure. If you believe your account has been compromised, please contact us immediately at security@stilbiz.com.

StilBiz is not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us and we will delete it promptly.

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a prominent notice on our platform at least 30 days before the changes take effect. Your continued use of StilBiz after the effective date constitutes your acceptance of the updated policy.

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

• Email: legal@stilbiz.com
• Address: StilBiz, c/o Devinsol — available on request